Refund policy

Exchange Policies

For Sri Lankan clients, any item purchased at our physical store, or online, may be exchanged for the same item in a larger/smaller size or different item of the same cost. Make sure to present your original sales receipt or provide a screenshot of your online order confirmation when doing an in-store exchange. To create an exchange request online, the client must submit a request at info@hellofellowstore.com and attach their original sales receipt or provide a screenshot of their online order confirmation, along with photos of the item to be exchanged and the desired size. For online exchange requests from in-store purchases, note that the client is responsible for courier charges. 

For international clients, any item purchased online may be exchanged for the same item in a larger/smaller size or different item of the same cost as long as the client is responsible for all shipping expenses of the exchange transaction. To create an exchange request, the client must submit a request at info@hellofellowstore.com and attach their original sales receipt or provide a screenshot of their online order confirmation, along with photos of the item to be exchanged and desired size.

Returns

Conditions for items to be returned are:

• The product is too small or too large and is unavailable in alternate sizes.
• The product is damaged and no other units are in-stock.

Refunds are only issued in full when an order is canceled by the store due to product availability, logistic complications, or delivery issues. To request a refund, email us at info@hellofellowstore.com explaining the reason. A sales agent should contact you within 24 hours issuing a claim number and providing options for return resolution.